Underwriter Spotlight: Meet Hulices Iglesias, Underwriter

In this edition of our Underwriter Spotlight Series, we’re thrilled to introduce Hulices Iglesias, MPL Underwriter at At-Bay*. 

With five years of experience tailoring professional liability coverage to the distinctly unique services of various businesses, Hulices finds excitement in seeing the new types of businesses that enter the market and finding coverage for them. Read on to learn more about what Hulices is seeing behind the desk.  

1. What trends are you seeing in MPL at the desk in terms of coverage, pricing, and/or demand?

One trend I’m seeing is brokers with whom I have relationships sending over unique risks that aren’t specifically listed in our appetite guide, giving me the opportunity to get creative during my evaluation for coverage. Some examples include fulfillment services, arborists, small business loan brokers, and meteorologists. 

Another thing I’m seeing is a need for us to offer a Tech endorsement on some MPL quotes to cover the ancillary tech services that would fall outside of traditional MPL policy. This is really important for businesses like employment agencies, marketing companies, and training schools with online service offerings.  

2. Can you share a favorite recent deal story with us?

Recently, I bound an account where the insured primarily offers tutoring services but also performs hypnosis to promote focus. At-Bay has a broad appetite for unique and hard-to-place risks and when we get a unique business like this one, we are able to use our flexibility and creativity to see how we can fit it into our appetite. I find it really satisfying to find a solution for applicants like these. 

3. What are some best practices for brokers when working with underwriters to secure MPL coverage for clients?

We at At-Bay understand the importance of talking through deals, so we love getting on the phone with our broker partners and encourage them to give us a call. When it isn’t a common class of business or there are specific needs for the insured, having a conversation before the submission comes in usually results in the best outcome. It allows us to talk through the risk and help find the coverage that best meets the client’s needs. 

4. Is there anything businesses can do prior to getting an MPL quote that would help them secure better terms and rate?

For an insured that has had claims, the best thing to do is to always include some kind of mitigating step on the claim. If we see implementation of certain controls after a claim, we can usually get comfortable with that and still offer coverage to these accounts. 

Additionally, it’s important to highlight how many years the business has been open and the years of experience of its leaders (owner/principals) in the submission details. More established businesses and/or businesses with experienced leaders in that industry can often secure better terms.

5. What is your favorite thing about underwriting MPL?

My favorite thing about underwriting MPL is the wide array of businesses you see. Sometimes you see the traditional consultant or bookkeeper, then you’ll see a smaller company or a startup with really unique services, and it piques my interest in MPL to see how we can get them all coverage. 

What makes MPL one of my favorite lines to write is the flexibility required. I’m constantly balancing what risks At-Bay is willing to take on with the unique needs of each business in order to find solutions that serve all parties. 

6. How did you end up with a career in insurance?

I received a newsletter with job opportunities during my last year of college. After studying psychology with a minor in writing, I thought underwriting would be related to writing, so I applied through the post and got hired as a Cyber/Tech E&O intern. Even though it ended up not being specifically writing related, I really enjoyed the job! After the internship, I got hired as a full-time professional liability underwriter focusing on MPL, A&E, and Allied Healthcare lines. I then moved to At-Bay, and I’m excited to continue underwriting MPL here.

* At-Bay Insurance Services LLC is a wholly owned subsidiary of At-Bay, Inc.

About At-Bay

At-Bay is the InsurSec provider for the digital age. By combining world-class technology with industry-leading insurance, At-Bay was designed from the ground up to empower businesses of every size to meet cyber risk head on. At-Bay Insurance Services, LLC provides insurance protection and security prevention solutions to close to 40,000 businesses in the US, safeguarding up to $800B in collective business revenue, and offers coverage by admitted and non-admitted insurers for Cyber, Technology Errors & Omissions (Tech E&O), and Miscellaneous Professional Liability (MPL). The At-Bay Group also includes an active full-stack insurance company and a cybersecurity company. At-Bay Security offers proprietary security solutions including At-Bay Stance Managed Detection & Response (MDR).

To get an MPL quote, email your dedicated MPL underwriter! Our underwriters aim for a same-day turnaround or terms within the next business day. Automatic and bindable quotes are also available online via the Broker Platform.